Your team, extended. Customer support and technical operations, run by people you'd hire yourself.
NEXORA builds and runs dedicated support and engineering teams for companies that need to scale service quality without scaling headcount internally. Multilingual, 24/7, measured against SLAs you can hold us to.
No obligation · a 45-minute call · a written plan within 5 business days
The problems teams bring to us
Most support problems aren't about effort — they're about capacity, timing, and consistency. Here's what teams come to us to fix.
Not a call center you rent by the hour
We build teams that behave like part of your company — accountable to your metrics, trained on your product, and honest about what's working and what isn't.
One partner, from front-line to code
Customer support, technical support, payment support, content moderation, development, integration, and maintenance — seven capabilities that work as one team, so you don't manage seven vendors.
Transparent, fast, reversible at every step
You always know who's doing what, and you can course-correct without a change request.
Playbooks tuned to your industry
Real experience across seven industries, delivered from a follow-the-sun network on four continents.
Global delivery network · 10 centers
Follow-the-sun coverage across four continents — no handover gaps.
The capacity behind the quality
From multilingual agents to engineering, from QA to a dedicated account manager — delivered as one team.
Outcomes we can put numbers on
From SaaS to gaming, e-commerce, payments, and the Japanese market — real situations, measured results.
Latest from NEXORA
Company news, certifications, product updates, and data insights.
Questions teams ask before they commit
Can't find yours? Book a scoping call and ask us directly.
What's the minimum engagement size?
Standard engagements start at 6 dedicated agents (roughly 1,500 tickets/month). Smaller teams can start on a shared pilot pod and convert to dedicated once it proves out.
Where does our data live, and how is it protected?
We work inside your systems — data stays in your stack, with no copies exported. We operate under ISO 27001 and SOC 2 Type II, GDPR-aligned, with client-side access reviews every quarter.
What are the contract terms and exit conditions?
You can cancel anytime during the 2-week pilot with zero penalty. After that, contracts roll monthly — exit with 30 days' written notice. No long-term lock-in.
How fast can we go live?
Standard onboarding runs 14 business days from kickoff to live traffic: about 10 days for team build and training, followed by the 2-week supervised pilot.
How is pricing structured?
Three models, matched to your economics: blended, per-seat, or per-resolution. You get a fixed quote at the blueprint stage — no hidden fees.
What happens if quality slips or an SLA is missed?
Response and resolution targets are contractual — if we miss them, you receive service credits. We QA 5% of all contacts weekly, and you see the same live dashboard we manage on.
Let's scope your team.
Tell us your volumes, channels, and the metrics you're accountable for. You'll get a staffing plan and a written SLA within 5 business days — no obligation.